•Extensive experience in configuring multi-function devices, printers and workflow solutions.
•Provide informative technical and workflow solution presentations.
•Innovative, proactive, hardworking and a fast learner.
•Versatile and self-motivated while working independently or within a team.
•Strong analytical skills to quickly resolve network problems and minimize downtime.
•Solid communication skills with a high-level of customer service and strong work ethic.

Technical Skills - Software
•Windows 2000 - 2003, XP, Vista
•Database platforms and solutions
•Lexmark Software Solutions, SSL, LDAP, IPEC
•Windows Server Operating System, Windows NT Workstation
•Novell 3.X, 4.X
•MS Office Suite, MS Outlook, Lotus CCMAIL and NOTES

Technical Skills - Hardware

•Assemble and upgrade stand-alone personal computers, network file servers and workstations.  
•Worked on printers, multi-functional devices and finishers.
•Implement client/server networks using Novell and Windows NT.
•Demonstrate strong analytical skills in dealing with problems on local and networked systems.

Management & Sales

•Maintain an extremely positive and helpful attitude, even under hectic and stressful situations while meeting deadlines.
•Highly effective research and problem-solving skills, restoring and maintaining  customer confidence and loyalty.
•Compile research data and produce statistical reports.
•Organize technical briefings to determine daily objectives.
•Experience in teaching customized computer software to staff at all levels.
•Able to translate technical concepts into user-friendly language.